Quality, Safety and Administration
Owns the management system, controlled documents, incident and hazard register, hazardous substance register, training records, purchasing and payroll. The department chairs the safety committee, investigates incidents, manages customer complaints and warranty claims and prepares the business for external audits and builder prequalification.
What the team is accountable for
- Control policies, procedures, forms and registers
- Log, investigate and close incidents, hazards and near misses
- Manage complaints, warranty claims and corrective actions
- Maintain training, licence and induction records
- Run purchasing, payroll and supplier records
How we know it is working
Who works here
Bianca Sorrentino
Owns the management system, chairs the safety committee and investigates incidents and complaints, and has held the role for six years.
Where the work is recorded
WHS Incident and Hazard Register
Records every injury, near miss, hazard and property damage report, the investigation and the corrective actions to closure.
Plant and Machinery Register
Lists every machine, lifting device and vehicle with its risk assessment date, service schedule, status and authorised operators.
Job Order Register
Tracks every job from confirmed order through production, dispatch and installation to handover, with the job pack details and current status.