Simulated workplace
Department
Upholstery and Soft Furnishings
Produces new upholstered seating and restores customer furniture. Upholsterers strip, repair frames, apply webbing, springs and foam, cut and sew covers and fit final fabrics and leather. The workroom also makes loose covers, cushions and padded pelmets for interior designers and hospitality clients.
Responsibilities
What the team is accountable for
- Assess incoming pieces and document existing condition
- Strip, repair and re-foundation frames
- Plan cutting layouts and sew covers
- Fit and finish final covers to specification
- Manage foam, fabric and adhesive stock and safety data sheets
Performance measures
How we know it is working
18
Jobs completed per week
4.8 / 5
Customer satisfaction
under 8%
Fabric waste
People
Who works here
RO
Renee Okafor
Upholstery Team Leader
Leads the workroom, assesses every incoming restoration piece and has trained six apprentices since joining in 2017.
Systems
Where the work is recorded
Job Order Register
Tracks every job from confirmed order through production, dispatch and installation to handover, with the job pack details and current status.
Materials and Stock Register
Holds the stock on hand of board, timber, hardware, foam, fabric, glass and consumables, with minimum levels, locations and reorder status.
Scenarios
Assessment tasks in this department
Documents