Incident, Hazard and Near Miss Reporting Procedure

Purpose. Explains what to do when an injury, illness, near miss, property damage or hazard occurs at any Craftline site or customer site, and how it is recorded, investigated and closed.

1.Immediate response

Make the area safe and attend to any injured person. First aiders are listed on the notice board in each department and first aid kits are located at the factory office, the spray booth, the upholstery workroom, the glass plant office and in each truck. For serious injury call emergency services first, then the supervisor. Do not disturb the scene of a serious incident until the Quality and Safety Manager or the regulator's inspector releases it.

2.Reporting

The worker involved, or the person who witnessed the event, must complete the incident and hazard report form before the end of the shift and give it to their supervisor. The supervisor must enter the report in the WHS incident and hazard register on the same day and notify the Quality and Safety Manager. Hazards that have not yet caused harm are reported the same way.

• Injury or illness: report immediately
• Near miss: report before end of shift
• Hazard: report on the day it is identified
• Property or product damage: report before end of shift

3.Notifiable incidents

Deaths, serious injuries requiring hospital admission, and dangerous occurrences such as the collapse of racking or a fire must be reported by the Quality and Safety Manager to the state safety regulator immediately by phone and in writing within 48 hours, as required by the Occupational Health and Safety Act 2004 (Victoria). The General Manager must be informed at the same time.

4.Investigation

The Quality and Safety Manager, with the supervisor and the health and safety representative, will investigate every injury and every near miss with the potential for serious harm within five working days. The investigation identifies what happened, why it happened and what controls failed, using the hierarchy of controls to select corrective actions.

5.Corrective action and closure

Corrective actions are recorded in the register with an owner and a due date. The register entry is closed only when the action is verified as complete and effective. Outcomes are shared at the next toolbox talk in the affected department without naming the injured person.

6.Records

Incident reports and investigation records are kept for at least seven years, or until the injured worker turns 25 if they were under 18, whichever is later. Register data is summarised monthly for the safety committee and the management meeting.