Simulated workplaceCAQA Craftline Furnishing is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
MSFCAQA CraftlineSimulated workplace
Simulated workplace
Department

Design and Estimating

Turns client briefs and site measures into drawings, specifications, cutting lists and quotes. Designers work with customers in the Richmond showroom, estimators cost every job against current material and labour rates, and the team issues the production documentation that the factory and glass plant build from.

Design Manager9 staff
Home/Departments/Design and Estimating
Responsibilities

What the team is accountable for

  • Take site measures and confirm services and structure
  • Produce manual and computer-aided drawings
  • Prepare cutting lists and hardware schedules
  • Estimate, cost and quote jobs
  • Advise customers on materials, finishes and style
Performance measures

How we know it is working

41%
Quote conversion
1.8
Drawing errors per 100 jobs
3.2 days
Quote turnaround
People

Who works here

MC

Mei-Ling Chao

Design Manager

Heads the showroom and drawing office, reviews every set of production drawings and joined the business as a kitchen designer in 2015.

SP

Sanjay Pillai

Estimator

Costs every job from drawings and cutting lists, keeps the material and labour rate tables current and has been estimating for three years.